If you’re looking to return or exchange your order, we’re here to help. We offer returns within 30 days of purchase. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please note the following exceptions to our return and refund policy:
To initiate a return, please email [email protected] with your name and order number to confirm if you are eligible for a return/refund. You are responsible for paying return shipping costs of any unused items. Shipping costs are non-refundable.
To return your product please mail items to the following address: Nite Write Inc, PO Box 36037, Talbot Village PO, London, ON N6P 0C4, Canada
When returning an item please consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Please allow 30 days for your refund to be complete. Depending on where you live, it may take weeks for your returned item to reach us. There is also the necessary time it will take for us to process your returned item(s) and issue a refund. When we receive your returned item, an email will follow, letting you know a refund will be issued by way of original payment.
We only replace items if they are defective and/or damaged upon receipt. If you have any issues with this please email us at [email protected] so can start the exchange process.
If you have not received your purchase(s) within 14 days of the shipping date, please contact us at [email protected] so we can track your items and resolve any issues.